FAQ
This is a summary of questions often received by the company on a whole and their corresponding answers.
For enquiries specific to certain products,please see the Q&A page for each product from the "Our products" section.
Microbe testing related
- Can I request antimicrobial tests?
- Our company has a laboratory which evaluates microbes and can perform microbe tests in accordance with JIS. However,we only perform antimicrobial tests on specimens processed with our antimicrobial agent.
- Do you perform antimicrobial testing that allows for the use of the SIAA and/or SEK marks on antimicrobial articles?
- Since it is necessary to have the article’s antimicrobial effect tested at a laboratory that is accredited by the JNLA test laboratory accreditation system, if you wish, we will introduce you to an appropriate testing laboratory.
Disclosure of information
- Do you provide safety data sheets (SDS) for your products?
- We have GHS-supporting SDS for all of our products. These are available for perusal upon request.
- Do you conduct product property investigations?
- Sinanen Zeomic has an internal framework to respond to property investigations relating to our company's products stipulated by RoHS and REACH regulations such as SVHC and so on. Please contact the relevant person in charge.
- Please tell me about the status of approvals and licenses for products outside of Japan.
- Sinanen Zeomic has an internal framework to answer questions regarding overseas approvals and licenses such as USA’s FDA, EPA and NSF as well as European regulations. Please refer here.
Sales-related
- How can I receive a sample?
- We offer over 200 product grades. Please tell us the details of your application via the contact form. The person in charge will reply to your Inquiry.
- Please tell me about the flow of business translations (how transactions are begun) and transaction conditions.
- Please see "Reassuring Support" on "Why Zeomic?".
- Where are your sales offices?
- All of Zeomic's departments are integrated in Nagoya city (Japan) allowing us to speedily respond to any matter with the company as a whole.
- Can I purchase Zeomic overseas?
- We have distributors in countries around the world. See here for details.
- Do you transport your products (arrangement for shipping) for overseas exports?
- We determine export conditions through individual consultation with customers.
Other
- Do you offer factory or laboratory tours?
- In principle,we do not offer tours.
